Refund Policy

This Refund Policy applies to purchases made through the Go4Fresh Nottingham website and online store. Go4Fresh Nottingham is committed to ensuring your complete satisfaction with every order.

1. Eligibility for Refunds

We offer refunds or replacements in the following circumstances:

• Items delivered are damaged, spoiled, or of poor quality upon arrival.
• Items delivered are incorrect (wrong product or quantity).
• Items are missing from your order.
• Perishable goods that do not meet our freshness guarantee.

2. How to Request a Refund

To request a refund or replacement, please contact us within 24 hours of receiving your order:

• Phone: +44 115 978 8831
• In store: Sovereign House, 184 Nottingham Rd, Nottingham NG7 7BA, United Kingdom

Please provide your order number, a description of the issue, and, where possible, a photograph of the affected item(s).

3. Refund Process

Once your request is assessed and approved, we will process your refund or arrange a replacement. Refunds will be issued to the original payment method used at checkout within 3–5 business days.

4. Non-Refundable Items

The following items are generally non-refundable unless they are faulty or incorrectly supplied:

• Items that have been consumed or partially consumed.
• Items where the issue was reported more than 24 hours after delivery.

5. Contact Us

If you have any questions about this Refund Policy, please contact Go4Fresh Nottingham at:

Sovereign House, 184 Nottingham Rd, Nottingham NG7 7BA, United Kingdom
Phone: +44 115 978 8831