Refund Policy

REFUND POLICY

GO4FRESH LTD aims to provide high-quality products and customer satisfaction at all times.

Due to the nature of fresh and perishable products, all orders placed through this website are non-refundable unless a verified issue is reported in accordance with this policy.

All orders are provided on a Click & Collect basis only.

Customers are responsible for checking all items at the time of collection.

Reporting Issues

Any issue with an order must be reported within 24 hours of collection.

Refunds, replacements, or store credit may only be considered under the following circumstances:

•⁠ ⁠Incorrect items were provided

•⁠ ⁠Items were missing from the order

•⁠ ⁠Products were defective or damaged at the time of collection

Refund Request Requirements

Customers may be required to provide:

•⁠ ⁠Order number

•⁠ ⁠Proof of purchase

•⁠ ⁠Photographs of affected items

•⁠ ⁠Additional information reasonably requested by GO4FRESH LTD

Refund Limitations

Refunds will not be provided where:

•⁠ ⁠Products have been consumed, used, altered, or stored incorrectly after collection

•⁠ ⁠Customers failed to inspect products at collection

•⁠ ⁠Collection was missed or delayed by the customer

•⁠ ⁠The issue cannot be verified

•⁠ ⁠Dissatisfaction relates to personal taste or preference

Approved Refunds

Where approved, refunds will be processed to the original payment method within 5–10 business days.

GO4FRESH LTD reserves the right to:

•⁠ ⁠Refuse refund requests that do not comply with this policy

•⁠ ⁠Investigate suspicious or fraudulent claims

•⁠ ⁠Offer replacement products or store credit instead of monetary refunds where appropriate

Policy Updates

GO4FRESH LTD reserves the right to amend or update this Refund Policy at any time without prior notice.